Privacy Policy

Information We Collect

At Razurou, we are committed to protecting your privacy while providing exceptional seasonal holiday décor services. We collect information necessary to deliver our services effectively and maintain our business operations.

Personal Information

• Name and contact details when you request our services
• Property address and access information for décor installation
• Payment information processed securely through encrypted systems
• Service preferences and special requirements for your holiday displays
• Communication records including emails, phone calls, and messages

Technical Information

When you visit our website, we automatically collect certain technical information including your IP address, browser type, device information, and website usage patterns. This data helps us improve our online services and user experience.

How We Use Your Information

Your information enables us to provide personalized seasonal décor services and maintain high-quality customer relationships. We use collected data for the following purposes:

• Scheduling and coordinating décor setup and removal appointments
• Processing payments and maintaining accurate billing records
• Communicating service updates, seasonal promotions, and important notices
• Improving our service quality through customer feedback analysis
• Ensuring safety and security during property access for installations
• Complying with legal obligations and business record-keeping requirements

Data Protection and Security

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security protocols include:

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws and regulations.

Your Privacy Rights

Under current privacy regulations, including GDPR and applicable local laws, you have several important rights regarding your personal information:

• Right to access your personal data and understand how it's processed
• Right to rectify inaccurate or incomplete information
• Right to erasure of your data under certain circumstances
• Right to restrict processing of your information
• Right to data portability for information you've provided
• Right to object to processing based on legitimate interests
• Right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the timeframes required by applicable law.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With trusted service providers who assist in our business operations
• When required by law, legal process, or government authorities
• To protect our rights, property, or safety, or that of our customers
• In connection with a business transfer or acquisition

Any third parties who receive your information are contractually obligated to maintain its confidentiality and use it only for specified purposes.

Cookies and Website Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website performance. These technologies help us understand user preferences and improve our online services. You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. When we make significant changes, we will notify you through appropriate channels and update the effective date below. We encourage you to review this policy regularly to stay informed about how we protect your privacy.